Good Morning Mong Phu,
Thank you for your reply. My name is Rachel and I am happy to assist you with resolving your data issue. I truly apologize for any inconvenience that this has caused for you.
As a consumer, I truly understand the importance of ensuring that you are billed accurately.
Verizon Wireless is committed to providing quality customer service. As a reflection of my commitment to you, I attempted to call you to personally resolve the issue with you. Unfortunately, I missed you.
There have been reported issues with specific versions of VZ Access Manager not accurately recording the data usage. Therefore, I have issued a credit for the entire data overage on your bill in the amount of $32.25. I have applied this credit to your 07/22/2008 invoice and you can check your updated balance by dialing #DATA from your wireless phone at anytime.
In order to resolve the issue, please check the version of VZ Access manager that you are using by opening VZ Access Manager and then selecting “Help” and “About”. You should be using 6.7.4. If you see any other version listed, please uninstall by going to your Control Panel and selecting “Add or Remove Programs” and then remove VZ Access Manager. Once the uninstall is complete, please restart your computer then click the link below to download the correct software.
http://www.vzam.net/download/download.aspx
If you have any further questions or need any additional assistance, please contact the Technical Support department at your convenience. We are available 6 AM to 11 PM Eastern Standard Time, 7 days a week. Our contact number is 1-800-922-0204, select option number 3 for Technical Support.
I hope the information I have provided has been helpful, and I look forward to assisting you in the future.
We appreciate your business and thank you for using Verizon Wireless products and services. Should you have additional questions or concerns, please reply to this e-mail.
Sincerely,
Rachel
Verizon Wireless
Customer Service
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